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I purchased an iPad (listed as new) from Altatac through Rakuten. Turns out, the iPad was stolen and Altatac wouldn't do anything about it since it didn't show up as stolen until it went through a s/w update a year later.

The BBB reached out to Altatac after I contacted them and Altatac sent me an RMA to return the stolen iPad they sent to me claiming that they would refund me. Turns out that after I sent them the iPad and they received it, they lied to me and won't refund me after all. They claim that they're going to send the iPad back, but let's not hold our breath on that one - they're track record seems to indicate otherwise. Even if they did return it, what good would it do me? It's still a stolen iPad that they sold to me!

If you see that Altatac is the seller, whether it be through Rakuten or Walmart, save your self time, aggravation, gray hair, and your money. You'd have a better chance buying your products off Craig's list or out of someone's trunk.

Reason of review: Return, Exchange or Cancellation Policy.

Location: Palatine, Illinois

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